Clearwire Complaint - Clearwire Wireless ISP
To us, Clearwire ISP is a duplicitous company.
Last year, Clearwire assured us of excellent high-speed Internet service and lured us into a 2-year contract by promising a free companion airline ticket within the U.S.A (a Clearwire promotion running out in June 2006).
Initially, Internet connections were fairly good, but began to degrade notably soon after. Performance went continually downhill; there are frequent interrruptions; several days a month, the Internet does not work at all. Meanwhile, the connection speed has degraded down to mere dial-up modem speed. We cannot do phone calls over the Internet anymore nor upload pictures to websites and the like. Whenever we call the Clearwire hotline, IF we manage to get hold of a person -, we are told the same old stories: The weather is bad – something is wrong with your PC – check your network cable, and the like. No assistance is given. Written complaints to their web support form are NEVER answered at all. For months now, they promise for someone to come by for troubleshooting – nobody ever comes. And yet, we pay $44 every month, for something we absolutely do not have: High-speed Internet. We simply feel cheated. By doing research in the Internet, we found out that we are not the only ones; others report similar problems and that Clearwire systematically turns down the throttle for existing customers (for example on http://www.techdirt.com/articles/20050325/1128226_F.shtml) in order to accommodate new ones.
Meanwhile, we discovered on Clearwire's own coverage maps, that we actually live outside their coverage areas. However, we were not told this. We were assured everything would work fine. This now proves to be false. When telling Clearwire about this and that we were given wrong information and, on the basis of this, feel justified to get out of the contract, they immediately threatened us by saying we would be "penalized" by having to pay a $300 "modem fee" and another $180 quitting fee. That it is them who lured us into the contract by giving us false promises and wrong information does not bother them at all.
Adding insult to injury, our attempts to claim our promised airline ticket proved unsuccessful: Clearwire referred us to an external company where evidently no one seems to know about this deal. We have tried unsuccessfully, over several months and many times, to obtain this promised ticket (for which we signed the 2-year contract with Clearwire). The whole thing turns out to be bogus. When asking Clearwire about it, they told us in a very arrogant way: "We are an ISP, we do not owe you an airline ticket".
We cannot but warn everybody against Clearwire. We are looking forward to when the contract expires, although here too, they seem to use some nasty tricks with a 60day/30day notice period rule (one for the modem, another for the service) which nobody knows about.
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