Dunkin Donuts Complaint - The worst Customer service
HEMPSTEAD, NEW YORK -- I was at the Dunkin Donuts by my house. The workers there have no idea what customer service is. 1st they try to guess your order. I ordered a large hot tea and before i could finish the worker says and a muffin, I said no. Then he says what kind of bagel do you want. I said i dont want a bagel may i finish my order on my own please. Then he gives a sigh like im wasting his time. I finally order a bowtie and a large tea. 2nd they give you want they want to. He gives me a large hot chocolate and a bagel with cream chese. When I go to return it he tells me that is what i ordered. I know i didnt order that becuz i am allergic to cream chese and have been all my life. I give him the benefit of the doubt and I tell him that maybe he mixed my order up (which is understandable) but he continues to tell me that is what i ordered. Finally someone else asks what is wrong and I tell the next worker the problem. She snatches the hot chocolate with and attitude and takes the next customer and tells me i have to wait. This isnt the first time i have heard stories about this particular Dunkin Donuts. But it was my first experience. People say if you want what you ordered dont go to that one. That is a Shame. I think all of your workers should take a class or two on Customer service. I dont think I have ever been to a Dunkin Donuts where someone was nice to you, but it has never been this bad. I understand it is a fast paced enviornment but a smile goes a long way. Especially with me.