Amp'd Mobile (Brightpoint North America) Complaint - Amp'd Mobile Refuses to Honor Refund
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I signed up for an Amp'd Mobile account on Jan. 21, 2007. The next morning, I called to ask a question about my service and after 45 min. on hold, finally reached someone.
On Jan. 23rd, I received my phone and ended up waiting another 52 min. on hold! because I COULD NOT ACTIVATE MY PHONE... Well, Neither could Amp'd!!! They told me to wait a day for something to happen (can't remember) and sent me on my way.
A few hours later, I called back to see if they could Activate my phone then, but waited on hold for over 30 min. - At that point, I was very uncomfortable so I asked them to cancel my account. After being put on hold for every question I asked and the Customer Service Rep trying to convince me to not cancel, I finally got them to Agree to Cancel the account. I was on the phone with this woman for about 45 min. and while on hold, I was disconnected.
I had to call back to get them to send me a Return Merchandise Authorization Form because they forgot to include it with the shipment....
On Jan. 31, I still hadn't received the RMA form, so I shipped it back to the company, and sent them a DELIVERY CONFIRMATION showing they received the phone on Feb. 2nd.
It's now March 25th, and I've NEVER received a RMA form to process the refund!
They NEVER sent the RMA Form...
They have not Refunded me for the phone and are giving me a hard time about it.
Company has a 800# that is usually busy, and when you finally get through, you're on hold for 30 to 52 minutes before you even reach anyone, while listening to outdated advertisements from last year...
Company has POORLY TRAINED CUSTOMER SERVICE who have no idea how to deal with Activation, Billing and Returns issues...
Company has a Chat Feature on their website that does not work...
Company's email address for Customer Service ONLY sends back Automated Responses (I've received the same response 7 times) and they NEVER RESPOND to your inquiry. The Automated Response tells you to call if your issue hasn't been resolved...
My previous phone call, I was on hold for 58 min. before finally reaching someone and they transferred me to the Returns Department... Then, they told me very rudely that they didn't issue refunds, that a third party does and there's no way to contact this third party. Furthermore, they refused to handle the issue themselves, so she basically told me nobody would be responsible for issuing the refund. She mentioned 8 to 10 weeks was the expected wait time, then changed it to 30 days.
Well, it's been well over 30 days and I have given up on getting my refund. I do not have their mailing address anywhere (they didn't include that in the box) and it's not on their website, so I can't even file a complaint with the Better Business Bureau.
I can't reach them via phone or online chat, and they refuse to answer my emails and keep sending automatic responses that don't make any sense.
As a resolution, I would like the following:
Refund my credit card for the phone that was returned, which a Shipping Tracking Confirmation has confirmed receipt on Feb. 2, 2007, in the Amount of $65.85.
Please contact me if you need more details regarding this incident.