US Airways Complaint - Stranded in Charlotte, NC
NEW YORK -- On March 17 my husband and I had a flight (one way) booked from Rochester, NY to Tampa, Florida leaving Rochester at 430 - connecting in Charlotte, NC at 745 to Tampa. The plane never got to Rochester, NY until 540 pm never left the runway until 630 arrived in Charlotte around 8:00 pm to run to the gate for our connection (which took 10 minutes to get to) (was pushed to leave around 810) we get to the gate to find out that we missed the connection by 10 minutes - there were 20 of us on that connection from the plane in Rochester, NY and they didnt care enough to radio the tower and leave that information and hold up that connection. We then were rudely treated and told we would have to be put on standby on a plane that was posted as leaving at 12:20 AM - every ten minutes the time changed and the final time was 330 am so we all kept waiting and waiting and guess what the flight was cancelled. We were again asked to stand in another line for 3 hours and put on standby on the morning flight at 740 am. We had to spend the night at the airport - all the food places closed down between 10 and 11PM, with hundreds of people (all US AIRWAYS customers) stranded. Every customer service representative was rude and disrespectful to everyone. We finally got on a standby flight at 750 am to Ft. Myers- because they told us we couldnt get a flight out to Tampa until Monday morning. We flew to Ft. Myers and had to rent a car to Tampa. We get to the Tampa airport to pickup our luggage and it was placed all over the airport pickup area where we had to look at hundreds of pieces of luggage and find ours. Not in any order by flights - just a mess. Anyone could of just walked up and took whatever luggage they wanted as many as they wanted. Plus the only flights that were screwed up were US AIRWAYS. I demand to have some compensation for everything we had to go through with such rude individuals. If I do not hear from you soon I am going to write to the Better Business Bureau and as many other agencies that I can ruin you name with.