Aeoncraft Computer Complaint - Worst Customer Service EVER
MONTEREY PARKL, CALIFORNIA -- I ordered a $2850 computer from Aeoncraft. The website estimated that it would take only around 9 days to build. Two weeks passed and there had been no updates on the website. I had sent several emails asking for any information and gotten no responses. I called them up and was put on hold for 35 minutes. Then someone finally answered and told me they were waiting on a part. They did not know when it would be in. I asked when they planned on telling me this but they had no response. I had them cancel my order that day. That was 11 days ago. I am still waiting for a refund. I have sent them at least 4 emails so far with no responses. I have called them four times so far and each time there is a new excuse. First they said it would be refunded on Friday. There was no refund on Friday and they claimed that the "lady who does the refunds" called in sick. Wow, there seriously shouldn't be only one person who handles the funds. So they said it would be refunded on Monday. Come Monday, still no refund. They said that they couldn't find my order. What kind of confidence does that give you in a company when they can't even find your order. Finally they said they found it and I should receive my refund tomorrow. I doubt I will. I cannot vouch for the quality of their computers but their customer service was terrible. I was on hold for 35 - 45 minutes every time I called there, and each time they were clueless and had a new excuse. I get the impression that due to recent exposure their business is expanding more than what they can handle. Avoid this company like the plague.