Integrated Alarm Complaint - Collection Policy and Automatic Renewal Policy
TUCSON, ARIZONA -- Do NOT ever get involved with Integrated Alarm. My alarm monitoring service was sold to them and I have spent a significant amount of time trying to get "unhooked" from them. They have refused to acknowledge in writing that I have cancelled the service. All I get is repeated threats that my account will be turned over to the collection agency.
I moved and needed to cancel service. I wrote and cancelled. No response, just kept charging the credit card. After several phone calls I figured out that there was a "clause" in the original contract that my "service agreement" renewed at the end of each year for an additional year. Ok, so I got screwed by the fine print, no big deal. I requested in writing the final bill so I could close out the account. No response, just more form letters and threats. FYI, I was a good paying customer for 6 years, but I am going to end up paying an entire 7th year. I am trying to get some response from them that I have cancelled so they can't claim that I owe them for an additional year. By the way, I am paying for absolutely nothing. In the first 2 years, they completely recouped the cost of installing an alarm monitoring system.
I did some research. The only "subsidary" of Integrated Alarm that is a member of BBB is in Florida and they have many complaints on that web site.
Sorry to have ever crossed their path.