Mattress Warehouse Complaint - Mattresses
SPRINGFIELD, VIRGINIA -- Mattress Warehouse, Frontier Dr, Springfield, Va 22150
The items were purchased on a Saturday late in the afternoon by my wife. At the same time about 50 miles away my son was purchasing the identical set. The next morning I returned the set my wife bought because it is close to our home. I explained to the young lady what had happened and she agreed to the refund of what we had spent the day before (in cash). She then said she needed to get an approval for the refund from corporate, she called and spoke with a manager who argued with her but finally said OK and for her to send the invoice in and they would cut a check and send it to me. I was not real happy with this since we had paid cash less then 24 hours earlier. I agreed and he said it would take up to 2 weeks to receive the check. That was January 15, it is now the 26 of March and nothing. I called the customer service rep who said she would look up the acount and call back still nothing. I have tried to call 7 more times and have left messages but to no avail.