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Moss Bros Dodge Informative - Bad Service - 2004 Dodge Ram 3500 Quad Cab Diesel

Review by canracer1 on 2007-03-27
SAN BERNARDINO, CALIFORNIA -- Took our Dodge Ram 3500 Diesel with 62,000 miles on a 100,000 mile warranty to Moss Bros Dodge service dept, check engine light came on and truck was blowing oil out the blow-by (this ocurred over a 24 hour period and we replaced 7 quarts of oil, in that time).

Upon arrival Moss service tech noted that there was an after market oil and air filter installed. Moss immediately started making statements that the company that had serviced the truck used inferior filters and could be to blame. Moss took 15 days to diagnose a blown motor and blamed the air filter stating that there was a fine white powder in the intake that had pitted the turbo fins. They also, stated the rods were scored and 2 piston rings were broken, due to lack of oil.

Moss and Chrysler refused to warranty the motor and wanted $16,000 for the repair. Stating that the service company's air filter was the problem, it wasn't as effective as MOPAR.

I contacted the service company who then contacted Moss Bros., by then the story had changed and now Moss was not covering the motor because the vehicle had not been serviced enough (we produced service records which showed it had been serviced according to Chrysler's guidelines in the very beginning, which they now claim they never received). They even stated that because we race motocross and the truck was in a dirt environment, that we should have had the common sense to change the air filter and oil more often than the manufacture's schedule states.

Bottom line....Dodge does not stand behind their warranty!
Comments:1 Replies - Latest reply on 2007-03-29
Posted by lepearso on 2007-03-29:
Here's another route you could try: call the company that makes the Cummins Diesel engine that's in your truck. See if they might be more helpful and understanding. Their website is www.cummins.com.

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