Holiday Inn Complaint - Cherry Hill, Holiday Inn Identity Theft
CHERRY HILL, NEW JERSEY -- When I checked out of the Holiday Inn, in Cherry Hill, New Jersey, the clerk asked me for my credit card for "re-verification." Four hours later, my credit card company called me to ask me if I had authorized charges to pay for several individuals' mobile phone accounts, which had been charged in that short period of time. The total amount of unauthorized charges was over $2,500. The credit card company representative told me that it appeared that someone had sold my credit card number, along with its expiration date, and security code number, so that the purchasers of this information could make credit charges via telephone and internet, since an actual credit card is not necessary for these transactions. (My credit card company did not hold me liable for these charges.) Since I hadn't used that credit card for the six months prior until my Holiday Inn stay, I knew that the culprit had to be that particular clerk. I immediately called the manager of this location to inform him of the situation. My intention in making this phone call was one of courtesy; however, as I explained to the manager what had happened, along with a description of the clerk, and her name (which was included on my check out receipt), the manager started screaming at me, telling me that I had no right to make such accusations, and that people like me made up stories for attention. I have no idea why he reacted this way, as I did not ask for any compensation, etc. Even when I offered to have my credit card company fax him the fraud report it had generated, the manager started calling me names, and accusing me of lying. His behavior seemed hysterical, and completely out of proportion. I had never before been treated so unprofessionally in my entire life, and was rather shocked at this behavior. Moreover, when I wrote an extensive letter to Holiday Inn Corporate Headquarters, I was informed that the matter would be addressed appropriately. However, I am not sure how this matter was addressed, if indeed, it ever was, or will be. My warning to any potential guests of Cherry Hill Holiday Inn is to pay in cash, as clearly they do not have a secure credit card transaction framework.