Priceline.com Informative - Got money back from ugly priceline
CONNECTICUT -- Previously I wrote a review of Priceline about my unpleasant experience of buying two air tickets from priceline. See "!!!Alert!!!Never use priceline to bid your airline tickets!"
To summarize, I called priceline hundreds of times (which cost $90 of my phone bill) and sent them tens of emails to beg them to cancel the two tickets that I believed they bought without my authorization. They just said no-no-no. I was really exhausted in that week. I also tried to send the complaints to Better Business Bureau, FTC and consumer protection organization in my local town. None of them worked. But I still believe we, victims of priceline should keep sending complaints. Finally I looked to my credit card company to solve it. The tricky part is that I bought the tickets in Oct 2006 and the flights were in Dec 2006. It was already in Dec when I sumbitted everything docuement to my credit card dispute team. I had no choice but to use the tickets to fly. But I insisted that I should only pay the amount that I bid, not the amount that they asked me to buy. Now it is the end of March. I got the response from the credit card company that the dipute had been resolved and the credit had been added to my account. So if you are also a victim, don't let it go. Azaaza fighting!
Here is a list of what I sent to the credit card company.
1. Credit card dispute Form
2. A detailed description of what happened and why I want to dispute
3. A detailed (with the date, time and name of person) summary of any conversations/actions I had had with Priceline.
4. The contract which showed the bid I put on priceline.com and several other contracts on/before that day showing the amount I was willing to pay.
5. Emails sent to and from Priceline
6. Other victim's experience (got it from my3cents)
7. A copy of the lower ticket prices available at other sites.