Dollar Rent A Car Systems, Inc. Complaint - Deceptive Be Aware Of The Dollar Thief
TAMPA, FLORIDA -- I rented a Vehicle on March 11 2007. When I arrived at Tampa International I waited on a line for more then 45 minutes and when I finally got to the agent Joe, he took my information and went through the rental agreement. This deceptive employee asked me if I would like to purchase optional insurance which I declined. He then asked me if he could make me a "sweet deal" because you had no cars and I declined on the "sweet deal". He then told me to please have a seat they would call me when a car became available. When the vehicle became available he called and asked me to sign here initial here and initial here which I did without looking. To my knowledge and from past experience when initialing to the decline of insurance I am initialing the decline of the charges and optional insurance and not signing up for this. I left the airport with a vehicle that smells awful when you put the air-conditioning on the vehicle smells like urine and mold. When I returned the vehicle a week later the agent checked me out and handed me a receipt. I asked why the bill was so high and she told me it was because of the optional insurance I had purchased. I explained I never purchased any optional insurance. I went to the customer service desk to complain and was greeted by Alberto who explained there was nothing he could do.
I realize I signed this agreement believing that your employee was capable in following my instructions and requests which did not include the optional insurance. I did not realize that Dollar Rent A Car hires or participates in deceptive practices to mislead customers. Maybe I would have taken the time out to read had the car been on time or I didn't have to wait 45 minutes on a line.
If possible I would like to have this complaint made formal on this employee's record. I am quite sure I am not the first customer this employee has deceived in the same manner. Maybe he finds it humorous or feels he can enforce his own company rules. Does Dollar have a psychological evaluation when hiring employees? If so this employee should be evaluated or his supervisors' should be made aware of it.
In closing while your employee might have deceived me and sold me coverage that I did not intend to receive, I can guarantee, as a result of this employees actions, Dollar* has lost a corporate customer and will not rent nor recommend Dollar* to any of our associates.