USA Express Moving Complaint - Unreliable, Unclear, Unresponsive
PHILADELPHIA, PENNSYLVANIA -- I had a frustrating experience using USA Express Moving for my recent local move. My problems with them related to showing up on time, communicating costs clearly, and providing good customer service.
First, after requesting an afternoon (1 to 3 p.m.) timeframe for pick-up and confirming a 1 p.m. time two days prior to moving, the truck showed up at 11:45 a.m. Negotiating with the movers, and on the phone with a company representative, did no good; the company would not admit any error or make any adjustments. After loading my belongings and transporting them to my new home, the head mover communicated that my bill totaled $350, which I commented was just over the estimated cost. I requested and understood that the $100 deposit I had made would be removed from my credit card, as I paid for the move ($350) with a different card. Days later, I found that the deposit hadn't been released and the cost had actually totaled $450. While I should have looked more closely at the papers I signed that day regarding costs, the information communicated by the movers was at best unclear and at worst deceptive, and their actions were not consistent with my instructions. Worst of all, a call to USA Express yielded an unsympathetic company representative who could have cared less that the movers had shown up early and communicated costs incorrectly, and that I was an unhappy customer. I do not recommend this company.