Subway Complaint - Contaminated Food, Rude Server
ST GEORGE, SOUTH CAROLINA -- I have purchased 1-2 tuna salads weekly at this store for about 2 years. In general, I have been happy with the food and the service; thus the repeat business. I have never filed a complaint.
On prior occassions, the employees changed their gloves between orders. They have used fresh, refrigerated tuna salad upon my request. They always topped the salad with 4 scoops of tuna, without being asked. They were courteous and eager to please.
Today, it took an underimpressive assembly line of 3 people to serve me. This was highly ineffective. Two reached over the other, back and forth, to make my salad; while one just stood around at the cash register. I requested refrigerated tuna and the server argued that the other tuna was made today. She reluctantly put 2 small scoops of fresh tuna on my salad before mixing the old and the new tuna together. It is scary to think how many times today the fresh tuna was mixed with the old tuna, thereby possibly contaminating both. I told her that a 6 inch sub would get 2 scoops of tuna and a 12 inch sub would get 4 scoops of tuna; that I usually get 4 scoops of tuna on my salad. Again she argued that was not so. A person who works there told her they usually put more that 2 scoops on a salad. She then slung 2 more scoops of the newly mixed "old and new" tuna on my salad. She did not change gloves between customers. She never changed gloves after picking up a dirty knife she had dropped on a dirty floor. The tomatoes were green. I didn't get oil and vinegar on the salad, as requested. I attempted to eat the tasteless salad but could not get past the images of the dirty gloves, rotten vegetables, and room temperature mayonnaise in tuna.
I will complain to the manager tomorrow and try to get my money back. If the same person continues to work there and is not trained properly, I will drive 6 miles to the next Subway to keep from being served by her. I will also file a complaint with Subway Corporate Headquarters.
For tonight, I'll feel fortunate to stay out of the emergency room.