MONAHANS, TEXAS -- We were in Pizza Hut for 1 hour. Only 2 other tables taken. It took 20 Minutes after we ask for salad for them to put lettuce in the bowl. It took 45 Minutes for 2 personal pan pizza's to get ready. I went to the front to ask about them and they were setting there on the side of the oven. The guy(Adam) cut them and set them aside. He said they were ours. We ordered 1 pepperoni and 1 supreme. We got 2 pepperoni. I suppose he set them there to let the waitress bring them. She was back cooking. I waited 5 minutes. I finally went to the counter and got them myself even though the order was wrong. The people with us got there wings very quick. They were waiting on ours so we could eat together. Of course the wings were cold after 30 minutes of waiting. Several people had come in to get salad to go and had to wait 15 minutes for lettuce and Ranch Dressing. There were 6 or 7 employees and 3 were chatting.Adam was cutting pizza and peopple were tring to check out. It seems like any of them could of waited on customers. Cristina and Shivawn are the only polite Pizza Hut employees that I have encountered there in a long time. I am not sure what has happened with SERVICE, but it is gonein Monahans. Pizza Hut in Kermit is clean and the service is great. We will go to Kermit Pizza Hut.
I am sure it gets crazy but a smile or an apology goes a long way. Telling you that you do not know what you ordered doesn't fly. It just seemed everyone was misserable. Which lead to a pretty awful dining experience.