Micro Center Complaint - WinBook Repair & Customer Service
COLUMBUS, OHIO -- Febuary 6th My Winbook laptop computer was taken to MicroCenter in Sharonville, Ohio to be repaired as it would not play a music CD or read my printer CD. I have been called several times to pick up this computer however, each time I'm hoping to pick it up repaired it's still not fixed. Since this is almost 2 months later, having held on the telephone for over one hour many times, disconnected, promised that I would be contacted by a certain day and time, being lied to...I want my money back! It's unfair for any computer company to think that this period of time for a repair is reasonable. This company could be giving away FREE products and I would never want to walk through their doors again under any circumstances! Quite interesting is that Micro Center owns the com[any who produces WinBooks and Power Spec computers. Sure doesn't take much common sense that if they cared about this consumer they would have just replaced the unit. Let's hope that today my computer may be fixed! Funny but they say it has to be fixed at the factory and can't be done at the store but today that's a different story. Customers, RUN! This company is a nightmare! Absolutly not one decent thing to say about them! CUSTOMER SERVICE IS SORELY LACKING AT MICRO CENTER and their products stink!