GMAC Mortgage Complaint - Reaching a human is IMPOSSIBLE!
HORSHAM, PENNSYLVANIA -- I have a second home equity line of credit (HELOC) loan on some investment property that is now in the hands of GMAC Mortgage (the account was bought by them last November). This morning I tried over and over to speak to a human regarding an endorsement they were supposed to process for an insurance check sent to them about a month ago (for the December 14 severe windstorm in Seattle).
The IVR system is expremeny convoluted, and when one does connect to a human it's "not their department" and/or one is on the phone with a call center in India. I even had the bright idea to try to reach the "new loan department" but after a few sentences... "sorry pal - not my department".
It seems GMAC Mortgage is less than willing to speak with or have anything to do with their current clientele. After about an hour of the complete runaround I gave up. This is beyond pathetic.
Yes - most companies are trying to be competitive and / or cut costs - but this is way over the line.
Once the damage to my property is fixed and I can re-fi this place I am using my credit union. The rates are competitive enough and when I call I actually get a human that has an interest in my account. GMAC Mortgage is gettin' the boot.
In frustration - I sent a rather pointed letter to the president of the U.S. Residential Finance Group at the following address:
Mr. David M. Applegate
GMAC Mortgage Corporate Headquarters
100 Witmer Road
P.O. Box 963
Horsham, PA 19044
Anyone else who has the "pleasure" of having a GMAC Mortgage account with similar problems is urged to contact Mr. Applegate at the address above.