Earthlink Complaint - Fraud - Internet Service
MIAMI -- Be aware of EarthLink!!!!
Back in September, we call EarthLink about the bundle package of high speed internet with VoiP phone service bundle to upgrade our dial-up internet service from another carrier; we were satisfied with the options we were offered and decided to sign up for the service. After all the information was provided and about 25 minutes of discussions over the service everything was set for then to mail the DSL modem, along with the VoiP adapter for the phone service, a day later it was discovered that Earthlink did not provide high speed internet service in this area; so everything was cancelled and nothing was ship to us from Earthlink.
2 months later we notice some unknown charges in our credit card, and put those charges in dispute, since we did not know where they came from.
Then we received emails and threading letters from EarthLink for not paying for the dial up service; I tried to contact them immediately, and I was put on hold twice, once for over an hour and 15 minutes in which I gave up and decided to call them back the next day.
After 50 minutes of waiting time, I had a very hard time trying to communicate with the person representing Earthlink, since her English was very limited.
I tried to explain that I never signed up for dial up service, and they were charging my credit card illegally since we never had an agreement for dial-up service; I kept arguing we her but apparently she did not understand or simply was just playing dull.
She claimed to transfer me to another department and very conveniently the line was disconnected.
Later on I called again and was able to speak with a supervisor and offered to credit me with $21.95 for late charges which I found ridiculous since there was no such thing as late charges, since they charged my credit card $65.85 illegally and gave me a speech about their policy on refunds within 30 days; my answer was your company has committed a tort against me and is fraud charge me for a service I’d never agreed to and you will refund my money in full. He agreed to refund $43.90 which still is not the full amount charged to my credit card, and I will still disputed with my credit card so this thieves won’t get away with it.