A-1 Books Complaint - Trilogy- The Claiming of Sleeping Beauty
It was my birthday and I received a Gift Card for Barnes and Nobles. I immediately went online to go and shop for some books. I have never bought books let alone online as I do not have a computer at home only at work. I have been wanting this trilogy and I went online at Barnes and Nobles to get them. The new ones were like 40.00 but the used ones were 31.08. So I poted to get the used ones because after all you end up reading them and letting a friend borrow them or give them away. So I went on to order those and two new books from Barnes and Nobles. Then I noticed that Barnes and Nobles had to sell me the used books through one of there authorized book sellers. I have never ordered online so it seemed fine with me. Well I get the 2 new books that I ordered through Barnes and Nobles via UPS which required a signature. Well I order all these books on 3/8/07. Well I waited and A-1 Sent me the tracking info and it seemed to be coming to me via USPS. So I tracked it everyday. Well it came to the weekend of 3/16. On Saturday 3/17 they were deliver to my place of work but because we weren't open it came back on Monday 3/19 however I was out sick. So when I came in on 3/20 I had gotten an email letting me know that the books show delivered. So I went down to the Receptionist and asked her for my books and she let me know there was nothing up front or in my box for me. That is when I emailed A-1 Books and Barnes and Nobles to let them know that the tracking info said that it was delivered but I did not have them in our building. I emailed everyone in the building to ask if anyone had picked it up by mistake but no one responded. So I have gotten several emails back from A-1 telling me that the post office said it was delivered and that unfortunately there was nothing that they could do that they relied on the USPS to deliver. Well I have to say they did not make it mandatory to get a signature so anyone could have taken them. Besides I called the USPS myself and the post man said it was delivered to a Melissa. We don't have a Melissa here in this office. So needless to say I will not get the books that I ordered and I am not sure that they will refund my money. Basically I am a liar in there eyes and Customer is not right at all. I am so very frustrated and angry and so many more emotions....as I am lower income and can not purchase them again. It just seems wrong. $31.08 + shipping and handling have been wasted. I know one thing I will never order anything from A-1 Books or Barnes & Nobles ever again. I will also advise everyone I know not to shop there either as they might not get what they ordered. I pretty much should have thrown the money in the trash. Thats all I have to say. Thanks so much for letting me complain.