Orbitz Complaint - Charged For Tickets With No Reservations!
SCHENECTADY, NEW YORK -- On march 26th i was in the process of making online airline reservations for 2 on orbitz's site. Initially, the card was rejected because i transposed a number when entering our tele nos. It took me some time to realize the error but i corrected it and hit submit. Instead of receiving a confirmation or a page with my invoice & ticket info,i was bounced back to their home page so i knew something was amiss. I immediately called orbitz & the rep could not find any reservations booked for us & said that i probably timed out on the site. He never said any charges had been placed against my card & i purchase online regularly & if there's a prob w/ my cr card no charges are made against it so this possibility never crossed my mind. Therefore, i re-placed the order for tickets. However, the 2nd order was denied & this time i had no idea why. As a result, i called the cr card company to find out why. They stated i already had the 1st charges on my card & by trying to place another charge for tickets, i went over the limit. Since i actually had no reservations, or services rendered, they instructed me to call back orbitz, have orbitz call them & authorize the cr card company to remove the charges. I then implemented a 3-way conference call between myself, orbitz & my cr card co. After much time on the tele, my cr card co assured me the charges were removed. (I will say the orbitz rep was very helpful - never try to resolve issues w/ a sales rep) however, unknown to me, even tho the 2nd attempt had been declined, once again, orbitz had put a charge on the cr card for the tickets! I don't know how any additional charges could have been placed since the order had pushed me over my limit. I can only guess that when the 1st transaction was voided & my credit was available, they went thru. But!!! Because that transaction was initially declined, just like in the 1st case, no tickets were issued but i got charged anyway! Unbelievable. I spent hours back & forth on the tele: between the cr card co & orbitz i was told the charges would just automatically come off in 24 - 48- 72 hours, depending on who i talked to. By friday, march 30 - the charges were still on my card! On friday i once again did a conference call bet orbitz & my cr card company. Supposedly the cr card supervisor was removing the charges & put myself & orbitz on hold. After 15 min, i got disconnected! I called my cr card co & now was told, it will take 5 bus days! The orbitz rep never bothered to call me back although they have my cell phone number & my acct information. 5 Days later & i can not book flite reservations. My concern is this: how can i be charged for a transaction that was not able to be completed for whatever reason? If my cr card is declined, orbitz should never be placing charges on my card! Even reading this as i write it, makes no sense. I got charged by orbitz twice for tickets but no reservations were completed. They have almost $3000 of my money & i have no tickets whatsoever.
As a result, i can not place my order for tickets for a trip where lodging is already pd in full. The flights are getting filled up and fares are increasing almost daily. I need these charges off my card to repurchase tickets. In addition i am being charged interest on a transaction that did not occur. If i am not able to book the flights i need i risk having to relinquish my lodging reservations. This means a loss % on my deposit & possibly not being able to find other lodging to coincide with plane tickets &/or time off.
Again, i reiterate: orbitz should never be placing charges on a cr card when no services are rendered!!