Saturn Complaint - Poor gas Mileage
OCEANSIDE, NEW YORK -- In January 2006 I purchased a Saturn Vue FWD V-6 after extensive reseach to buy a car with good gas mileage. I was promised 20 city and 28 highway because it had a proven Honda engine as a result of a joint venture with Honda Motor Co.
I immediate began testing the mileage and found it only got about 13 mpg. As part of the 30 day exchange policy offered by Saturn I requested a different car. I was denied because they claimed it took 3-7 thousand miles for a car engine to break in.
I brought the car in at 3000 miles because the mileage had not increased much above the 13 mpg. They tested it and miraculously it got 32 mpg but they had a hand written receipt from the gas station where they filled my car up.
I drove the car another 4000 miles but the mileage remained extremely low. I brought it back and this time the dealer got 26 mpg again with a written receipt. I had dozens of calculations with pump generated receipts which calculated an overall 15.5 mpg for city and highway combined.
I brought the car back one more time and this time they calculated 20 mpg with a gas pump receipt with all highway mileage which was still 8 mpg below the promised 28 mpg. Their calculations continued to go down from a high of 32 now down to 20.
I looked the service manager in the face and asked him to teach me how to drive the car so I can get that mileage. He said since they couldn't duplicate my low mileage they couldn't do anything for me, but asked me to have my children drive the car while I was away on vacation to see if it was my driving habits creating the poor gas mileage.
We did this and my daughter got 15.64 mpg all highway and my son got 11.74 mpg with local driving around our town.
The end result is i'm SOL according to the dealer. I got an area manager involved and she too told me I'm SOL bcause they were unable to duplicate my low mileage even though i had dozens of receipts proving the low mileage.
I currenly own three GM products in my family but based on my treatment they will be our last. I am telling my kids no more American cars. Detroit is losing another generation of car buyers because they treat their loyal customers like dogs. TOYOTA HERE WE COME.