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Dream Products, Inc. Consumer Reviews

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Dream Products is a joke
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VAN NUYS, CALIFORNIA -- Everything about this company is a joke. Every single item that I ordered was junk, and their customer service is even worse. Specifically, these are the items I ordered and the problems with them:

(1) Zippered Compression Stockings (Item# 84563) - The only reason I ordered these stockings is because the description specifically said they had 20-30 mmHg compression, but they are not even close. In fact, they seem to have no compression at all.

(2) Arch Support Compression Sox (Item# 86296) - Again, the only reason I ordered these stockings is because the description specifically said they had 20-30 mmHg compression, but they are not even close. In fact, they seem to have no compression at all.

(3) Wash & Wear Handbag (Item# 85676) - The description says "Just throw your first ever wash & wear handbag in the washer and viola, your bag looks brand new again! Made of durable crinkle polyurethane, giving it that designer suede look every girl loves!" I don't know what it is really made of, but it appears to be some kind of thin fabric that has been coated with a thin layer of something else. Straight out of the package, there were small white spots where the black coating had already peeled off. If I were to "throw it in the washer", I have no doubt that my "viola" would be that the black handbag was now white and that the black coating had ruined my washing machine, and that's not a chance I'm willing to take.

(4) Air Comfort Wrist Pads (Item# 84568) - I was elated when I saw this product because I had been looking for a wrist support that wasn't as thick as others on the market, and I thought that being able to adjust the amount of air was exactly what I needed. That may have been true if they weren't junk. I took the first one out of the pack and inflated it, then followed the instructions to deflate it to the level that I needed. Instead of being able to adjust it, it deflated completely and wouldn't inflate again at all. So I took the second one out of the box and the exact same thing happened. They are totally worthless.

I tried to call the company several times to ask a specific question about returning the items, but I was never able to speak to a live person. I then used their online contact form to ask the question and, several days later, I received a generic response from someone named "Shain" that was based solely on the multiple-choice subject, indicating that my question had not even been read. I replied to that email (which was from their customer service email address) and got no response whatsoever. After several more days of waiting, I contacted them again directly to their customer service email address and still got no answer whatsoever.

Under the "Customer Service & Policies" link on their website, the following is stated:

"Sales and Return Policies:
1. All returns are accepted within 30 days of receipt for a prompt refund of the merchandise price.
2. Sales Tax will be charged on all orders delivered to an address in California (CA).
3. Damaged items or missing parts must be reported within 30 business days of receipt for replacement.
4. Shipping fees and/or return shipping costs are non-refundable and are the sole responsibility of the customer.
5. To return a product, please follow the exchange/return instructions on the reverse side of the packing slip (which was included with your order). Upon receipt, we will issue the appropriate adjustment. Note: It takes a few days for your return package to reach us…and approximately 2-3 weeks for us to process your request.
6. All returned product(s) must be returned as originally received to include original packaging, manuals, documentation, and all accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during shipment.
7. All exchange/replacements are subject to product availability. If an exact replacement is not available, Dream Products will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value. If none of these options are available Dream Products will issue a refund for the merchandise price.
8. Dream Products will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells, including any free items given from your purchase.
9. Dream Products reserves the right to adjust or cancel any orders in the event of website malfunctions or manipulation."

There are at least two points that are of particular interest in these official policies. One is that it first says that returns are accepted "within 30 days of receipt" and then it says "within 30 business days of receipt". Do they not know the difference between "30 days" and "30 business days"? Another point is that nowhere in these official policies (or anywhere else on their website that I could find) does it say anything about a restocking fee if items are returned. The back of the packing slip, however, states that charge a 20% restocking fee. How is it fair that customers are not told about the restocking fee until AFTER they have received an order?

Even with the discrepancy between days and business days, by refusing to answer my question about the return, they managed to delay the return so long that, if I were to return it now, it would past the deadline and would not receive any refund, so not only would I have lost the amount that I paid for the items as well as the return shipping cost, they would have the items back to sell again to the next poor sap that comes along and falls for their claims, and I think that is exactly what they count on.

One final thought....even if you don't pay one bit of attention to anything I've said here, please pay attention to one fact. There is no way to review any product directly on their website. Stop for a minute and think about their reason for that....because everything is junk and they would be out of business in a heartbeat if potential customers were able to see that up front. I sincerely wish I had paid attention to that before I placed this order.

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Check Cashed/ I Called
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIF, CALIFORNIA -- I ordered in Early Nov for a birthday present DEC 11. I called to ask about it on Dec 7. Customer service is very bad. I hang up and called my bank to find out if check was cashed. It was cashed on Dec.5. I called Dream Products again. They finally told me I owed them $6.00 more for shipping. I asked them why they didn't call me, because my phone number was on the order. The representative told me "We don't have time to call".

I told them I want a refund. The representative told me I have to send them a letter asking for a refund. I've done that. It's now Dec. 27. I will never buy from this company again, because I won't make time for them again. If I don't receive my money soon, I will call the attorney general. They lost a customer over $6.00.

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Slow, But Steady Service, Useful But Exaggerated Products
By -

CHATSWORTH, CALIFORNIA -- The biggest drawbacks of ordering from Dream Products are the amount of time it takes to receive your order (about 2 weeks) and their lack of communication after your order is placed. My first order was through the mail using one of the company's order forms. Dream Products cashed my check on October 18. I received my order on November 2. I liked the slippers I ordered despite their flaws (more about that later) and placed another order for two more pairs on their website (www.dreamproductscatalog.com).

Dream Products never sent me a welcome email after registering or placing an order on their website. It's very unusual to not receive an order confirmation from a retailer in 2011. My order stayed "in processing" on their website for a few days until it was listed as shipped. The website didn't provide a tracking number and I still didn't receive e-mail notification that my order was on its way. I did receive two emails advertising new products. This time my credit card was charged on November 4 and I received my order on November 17.

The packages (they split the order into two shipments) for my web order have USPS tracking numbers on them so I don't understand why the company doesn't make the extra effort to provide these numbers to customers. Even more upsetting, when I tracked the packages I discovered that Dream Products notified the post office of shipping my order only two days before I received it. Had my slippers been sitting in a warehouse all that time?

About those slippers - they're great! I have an unusual foot condition and these are the first pair of slippers I've been able to wear for long periods of time. But, when I got them I noticed that they looked different from the way they had been displayed on the mail-in order form. The mail-in order form (and also the website) displayed a pair of plain, pink slippers.

The slippers I received both times have big, blue logos ("Sauna Sox") across the top. After examining the slippers, I realized what the company had done. They had taken photos of the slippers inside out without the logos showing. Very sneaky! The usability of the slippers is more important to me than the looks, but be aware that some of their products maybe too good to be true.

I don't think Dream Products is a bad company. They just seem to be operating like it's the 20th century instead of the 21st. My advice to potential Dream Products customers would be to place a modest first order (so you don't get stuck with something you don't want) and start walking to Chatsworth because you'll probably get there before your order reaches your home.

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Review of sandals and bras
StarStarStarStarStarBy -
Rating: 5/51

CHATSWORTH, CALIFORNIA -- Three encounters with this company were all satisfactory - items arrived promptly and were about what I expected. Very low prices. I bought two pairs sandals and bras.

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Advertisement
First time user--good service
By -

VAN NUYS, CALIFORNIA -- I'm sure many of you are in the same situation as I am. You pick up your mail to find a load of catalogs. I usually relegate them to the circular file unless it's a new company. To those I usually apply the 60-second rule: Find nothing of interest in that period of time, toss it.

Received one from Dream Products, Inc. Within the first few pages, I saw an item of interest: a 5-pc. set of Polyethylene covers to use when microwaving, top shelf dishwasher safe. In addition, the catalog cover boasted: Free shipping for orders of '**' dollars or over. I hate paying the outrageous shipping and handling charges many catalog order houses tack on. Also touted: Free gift with order. Don't care about that if it's a product I want to try. I ordered two sets, sending in my check. No way is some new outfit going to get a credit card number out of me.

When checking my bank account online a few days later, saw the check had cleared my bank only four days after it was mailed. I immediately went to their website to ask where my order was. The next day the covers arrived via USPS, along with my 'free gift.'

My niece was visiting and immediately glommed on to the freebie. It was an 11" x 7" brown patchwork leather clutch bag. She pointed out that even though patchwork leather, it was a pretty good item for a freebie--fabric lined, two zippered compartments. Her only comment was the strap that converted it to a shoulder bag was not leather as the rest of the bag.

I've used the microwave covers and they perform as promised. Sizes ranged from something to cover a coffee mug, to an 11" dinner plate. The three largest have adjustable vents. The only downside I can see to this transaction was no reply to my email asking when I can expect my order. But since I got the items the very next day, no biggie in my book. I'm looking forward to my next catalog from Dream Products, Inc. If there's something in which I have an interest, I'll definitely order it.

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Disappointed
By -

MISSISSIPPI -- I was so disappointed when I received my therapeutic memory foam insole slippers. I paid 19.97 plus s & h for a cheap pair of nothings. I could have gotten the same pair of slippers at Walmart for 5.99 and would have seen no difference in wearing them. After 2 wearings, they stretched out, made my heel spur worse. I don't see anything as advertised they would relieve or soothe.. a lot of crapola. When I washed them, they continued to stretch out.. I almost tripped one morning because they were so stretched out. Not worth the 19.97. DO NOT BUY THIS product.

I am going to file a complaint with the BBB for poor quality service and advertisement.. I think the Walmart slippers are far more sturdier and have not lost their shape than these pair of nothings. It does not prevent foot shock/ or prevent back pain/ knee pain or ankle pain.. a lot of false advertisement here going on. SAVE your $$$$. VERY very disappointed in this product and very cheap.. cheap as in made.

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Company Untruthful
By -

VAN NUYS, CALIFORNIA -- I received an advertisement from Dream Products, Inc. inside my TVGuide. I called this company possibly to order 24 hour health shoes. The ad stated "free shipping & handling". This is not true! I called this company and was told that free S&H was only if I purchased two items. Nowhere in the ad did it state must purchase two to receive free S&H. The order form shows free S&H with no stipulation on number of items. This is very suspicious and tells me that this company is trying to run a scam.

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Dream Products, Inc. Rating:
Star Star Half star Empty star Empty star
2.3 out of 5, based on 3 ratings and
7 reviews & complaints.
Contact Information:
Dream Products, Inc.
412 Dream Lane
Van Nuys, CA 91496-0001
800-410-2153 (ph)
www.dreamproducts.com
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