C & L Mower Service Complaint - Overcharged for repairs
SAN ANTONIO, TEXAS -- On 03/24/2007, I requested services for a lawn mower from C & L Mower Service,2303 Austin HWY, San Antonio, TX. The mower would start only briefly and I requested services to start it. As the mower is only worth $45.00, I did not authorize any significant repairs or major service. I advised the person at the counter that I just wanted it to start. I expected an estimate of the cost or at least a call back if the charges would be excessive, both of which the repair shop failed to do. The shop representetive went as far as to not discuss even the normal rate for small repairs. On 03/27/2007, I received a call from C & L Mower stating that the mower was ready for pick up. Initially, the person who called did not disclose the cost, but when I asked, he informed me the cost was $70.00. This is more than the mower is worth and almost as much as a new similiar mower from wal mart. During a later call, I asked Bill for the breakdown of the costs. The services consisted of repairs that was much more than what I had asked for and obviously not worth investing in a $45.00 mower. I stated that this was too much and I did not authorize nor expect a fee that was more than the cost of the mower. I requested a simple repair on an inexpensive mower
and not an extensive service. If the Service rep knew that the repair was going to be costly, it would have been good business to inform me up front so I could have chosen not to have the repair. I provided my phone number and the service rep could have called beforehand if it looked as if the repairs would run higher than the cost of the mower. However, instead of using honest and ethical business practice, C & L Mowers charged me for services that I simply did not want. Now I am out a lawn mower and C& L Mowers is without a customer.
I had hoped that this issue was simply a miscommunication and not a deliberate attempt to overcharge me, however, so far C & L Mower Service has not responded to e-mail.