Maytag Corporation Complaint - Ice2O refrigerator and A&E Service
JUPITER, FLORIDA -- Our $2,600 Maytag Ice2-0 refrigerator, purchased from Home Depot has been a horror story. Maytag shipped us three refrigerators - each one damaged - (broken shelves, parts hanging off) but the final one only had a small dent on the side so accepted a small credit and we kept it.
It stopped working over a month ago, still within warranty. We called for service expecting service commensurate with the $2600 price tag, but were sorely disappointed. Our ice door was opening and closing every 10 seconds literally and the noise was driving us and our dog crazy. It took ten days for an appointment with every service department Maytag referred us to.
We asked them to expedite, they told us they could not expedite unless the cooling stopped. The next day the cooling stopped, THEN A&E claimed they could not expedite for any reason. The tech arrived with no parts - a recent change to their operating procedure now has them stocking nothing and express shipping everything. He had to order them. Parts came 3 days later, but it was another 10 days (13 total) before we could schedule an appointment.
The same Tech came back - the part didn't fix it - he said that he needed another part. He ordered it, and told us to tell the service people to call his cell phone and he would come right out to replace the part. No, customer service said - they can't do that even though the tech requested it. It was another week before we could have an appointment. Our appointment day (Saturday) came and went with no tech - I called and they said there was no tech working today, so they'll have to rebook us for Wednesday.
At this point - I will not buy another Maytag, its QA process is terrible and its service is FAR below par.
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