Gateway Complaint - Gateway FPD 21 HD Monitor
ARLINGTON, TEXAS -- I purchased this monitor 12 months ago. As of today is has stopped working. There is a problem with the internal power supply. The monitor has no picture and can not be turned off. I have to unplug it. I believe this is a fire hazard and will be recalled if Gateway will admit there is problem with the monitor and stand behind the product. Gateway's customer service is awful. Do not purchase their products. They refuse to put managers on the phone and all they want to do is sell replacements. I have read of other people having the same problems with this monitor and customer service,help. Can anyone help me resolve this problem. I need answers on how to get this resolved with Gateway. I have called and called Gateway, no response. Has anyone dealt with Gateway and gotten them to stand behind the product after the 12 month warranty is up.Please let me know how you did it.GATEWAY SHOULD BE ASHAMED, QUALITY IS NOT THERE NOR IS THE RESPECT FOR ITS CUSTOMERS-WHICH IS SAYS IS THEY ARE "DEVOTED TO TREATING CUSTOMERS WITH RESPECT". THEY DO NOT. PLEASE GATEWAY, FOLLOW YOUR CODE OF ETHICS!!!!