Sprint Nextel Complaint - More expensive plan gouging for Sprint phone upgrade
ALLENTOWN, PENNSYLVANIA -- I recently tried to upgrade my 2-year old Sprint cell phone using my $150 rebate offer. When I drove 35 minutes to the nearest Sprint store (Store #31, Whitehall, PA), I was told that to take advantage of the $150 rebate I needed to raise my monthly plan from $29/month to $39/month.
However, I don't need the extra minutes in the $39/month plan, and my $150 rebate would be negated by the extra $240 I would pay over the 2-year service agreement.
The manager at the store said he did not have the authority to waive this requirement and issue me the phone under my current $29.99 plan.
I was told that I needed to call Sprint to order my new phone and "argue my case" keep my existing $29/month plan. But then I would need to drive back to the Sprint store to get my phone contacts transferred to my new phone.
Therefore, to get and activate my new phone using a rebate requires me to visit a Sprint store twice, and call Sprint.com.
How is this good customer service? I can see that Sprint designed this process to get customers to buy the more expensive plan by placing deliberate roadblocks in their way.
Only customers who jump through several hoops and spend several hours driving and on the phone can get the service that they deserve from Sprint.
I am disappointed that Sprint treats its long-term customers so poorly to push them into plans that they don't want or need. Either Sprint likes to have an inefficient system for upgrading phones, or they are conspiring to get every last dollar out of their best customers.