Holiday Inn Complaint - DISGUSTING - Downtown - Huntsville
HUNSTVILLE, ALABAMA -- I travel for a living and I've stayed in over 150 hotels in the past 7 months - room 1123 of the Holiday Inn in Huntsville, AL is the most disgusting room I've ever had to stay in.
The shower doesn't drain.
The toilet doesn't flush.
The internet barely works.
It is located in the exit hallway on the first floor, and directly across from the ice machine, vending machine, half a dozen meeting rooms, the customer laundry machines and the gym. The hallway is constantly loud - ALL NIGHT - and the paper thin walls and doors do nothing to keep the noise out. I might as well be sleeping in the hallway - perhaps it doesn't smell as bad out there...and perhaps the plumbing works out there.
My biggest complaint - this is as much a non-smoking room as I am a sea otter. This room WREAKS of stale cigarette smoke! It's like sleeping in a bowling alley! It's terrible! This morning I work up and there was fresh cigarette smoke coming in through the air conditioner.
Speaking of - the air conditioner is broken as well. The fan function doesn't work, and I woke up at 4 am the first night sweating. The thermostat on the wall said it was set at 68, but the thermometer on my clock read 78. I turned it down to 62, and when I awoke later it was - of course - FREEZING.
On the first night I ordered room service. I ordered a grilled chicken sandwich. When it arrived it was fried chicken fingers. By then it was 11:30 at night and I was too hungry to send it back. I paid $15 for the wrong, over-priced meal.
I tried to change rooms on the first day - as soon as I arrived - and then wouldn't allow it because the hotel was full. I don't care if an earthquake has recently demolished half the building, "no" is not an acceptable response in the hospitality industry. Change my room with some other poor fool who hasn't checked in yet to their "non-smoking" room.
Instead of changing my room, they sent maintenance to my room with some machine that they claimed would get rid of the smell. I came back 40 minutes later and it smelled the same. And it smelled worse by this morning.
I went back to the front desk this morning and again demanded to have my room changed. They moved me to a room with two doubles - neither of which are large enough for two people to sleep comfortably together.
The new room is located next to a den of banshees...or so it would seem, and again, the paper-thin walls do nothing to stop the screeching and magical incantations that they are screaming about over their bubbling caldron of fire. Or so it would seem.
People, I travel for a living! I need very simple things in my life. I need to sleep, I need to bath myself, I need the internet and I need a toilet. Every one of these simple things were poorly provided by this shoddy hotel.
I want all of this sent to the management of this hotel and I want an apology from the highest level of management. Do not send me form letter from some manager on duty. My experience at this hotel was rancid.