efaucet Complaint - Customer service

Review by dontbuyfromefaucet on 2007-04-01

I cant believe what terrible customer service I got from them. Don't buy from them! Not only are their prices over 40% higher than buy plumbing.net but they charge a restocking fee of 5% even if they never send out the item! I purchased an item for them and canceled it within 5 minutes by phone. The rep was nice enough to tell me their policy about price matching but never mentioned that they would charge me a 5% restocking fee even though they never sent out my item. So when they they couldn't price match - I thought it was over - but no! When I tried to contact them by mail to dispute it - no one called me, but when I disputed the restock fee through american express, I got a manager who called yelling at me on a Sunday morning!

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