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Arrigo Complaint - CAUTION: Arrigo DCJ Refuses to Refund for Expensive and Uneeded "Repairs"

Review by CharlieOrlando on 2007-04-02
WEST PALM BEACH, FLORIDA -- Arrigo Dodge-Chrylser-Jeep in West Palm Beach, FL completely misdiagnosed what was wrong with my car, a 2002 PT Cruiser. As a result, a repair that should have cost about $350 ended up costing me upwards of $1000 -- possibly much more, actually. Specifically, I took my car in to get an ignition problem fixed: Sometimes the car would start; other times it wouldn't. Arrigo replaced the battery and the starter. However, over the next 6 months, I had to take my car in five (yes, FIVE) times as the ignition problem recurred over and over.

As it turned out, on the final visit (in early January 2007), Arrigo determined the ignition problem was due to a faulty ignition cable. This means that, several months earlier when Arrigo replaced my battery and starter there was NOTHING AT ALL wrong with my original battery and starter. In other words, they replaced a good battery and starter with... a good battery and starter -- and charged me hundreds to do so. So, of course, I wanted a refund for the cost replacing my original battery and starter as those two items never should have been replaced in the first place. That's only fair, right? Well... despite contacting Arrigo's service manager by certified mail and by e-mail over a three month period, I haven't heard a peep back from him or from anyone else at Arrigo for that matter with regard to getting a refund. I definitely get the impression that Arrigo DCG has no intention of refunding me for parts (and labor) that never should have been replaced. That's what Arrigo Dodge-Chrysler-Jeep -- once an honorable company in my eyes -- has become. And that's a darned shame as Jim Arrigo -- the company owner -- is one of the most respected businessmen here in South Florida. Yet, it seems that he really doesn't know how customer complaints are being handled by his own staff. I'm sure if he knew, he'd be very disappointed. So, if you have a problem with your Chrysler, Jeep or Dodge, stay away from Arrigo DCJ and take your business to another Chrysler, Jeep or Dodge dealership. From what I can make of it, Arrigo DCJ just no longer cares about helping customers who they have -- either intentionally or not -- treated unfairly. At least that's my opinion about it all.
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