O'Charley's Complaint - Doesn't any restaurant practice good customer relations anymore?
OHIO -- There was a time (back in the day) when I worked in the food industry as a waitress, so I am aware of what good customer service consist of. On a recent visit to the O'charley's restaraunt in Gahanna, Ohio I had the displeasure of discovering what poor customer relations consist of. First of all my order of beef tips was not cooked to order and when it was brought to the manager's attention, I was told he would be glad to get me another order. But, I was under a time constraint as I had somewhere else that I needed to be within 45 minutes, so I declined the fresh order, but said that I would be glad to take a rain check and come back at another time. The manager declined my offer and insisted that I either take a reorder of the same item or he would deduct the price of entree' from my order. I ended up having to pay for my salad and soft drink even though my entire dinner was ruined by poor food preparation. I vow I will never venture into an O'Charley's restaurant again. They may think, "oh one person won't be coming back to our establishment, big deal!" Well, it pleases me to inform the company that my relatives love to frequent O'Charley's after church on Sunday and I had been attending O'Charley's with them in the past. I no longer do and when asked why I decline their invitation to join them, I tell them that my last dinning experience was dis-satisfactory at that establishment and I no longer spend my time nor money there.