Diamonds International Complaint - Diamonds International -Unscruplous Business Practices
NEW YORK, NEW YORK -- Diamonds International also operates as Almod Diamonds Limited, Amsterdam Diamond Gallery, DI Watches & Design, Diamond Creations, Jewelry Exchange – Cozumel, Just for Men International, Tanzanite International and Watches International
This company has totally unethical business practices. I bought a pair of round brilliant diamond studs for $2775(1.07 ct tw ,color-G and H ,clarity- SI2 fair cut )from diamonds international from St maarten while on a cruise which they delivered in my cabin after mounting in st thomas. I realized they had delivered the inferior diamonds to me than what I saw in loose form.These had black naked-eye visible inclusions right on top,not present on the ones shown to me in store. I sent them back to them on returning for refund .They refused that and only offered me replacement stone or store credit .As per their store policy DI will only accept appraisals done (within 30 days of purchase) by an independent, certified appraiser, who does not buy or sell loose precious gemstones and jewelry. If we are beyond one color and/or one clarity grade of said appraisal, we offer a money back guarantee. Also if the diamond is certified by lab(as in my case it came with EGL certificates) then the appraisal I get ,has to be done by a certified LAB and has to come with a CERTIFICATE.They dont accept an independent appraiser in this case.
NO lab would CERTIFY the diamonds unless I send them in loose form and they will charge me $500 and 4-6 weeks for this.So I was stuck as couldn't take them out of moutning.
So I requested round brilliant diamonds studs with total ct wt approx 1.00- 1.10 ct tw (abt 0.50-0.55 each and color-G/H,clarity VS2/SI1 ,GIA class II cut (good cut to assure I get a diamond with good fire/brilliance without seeing the diamonds)-A simple search over internet will reveal above diamonds in range of $1200- $1500each with GIA CERTIFICATION) .
They sent me one list of replacement diamods with most inferior cut.Then they sent another list of diamonds from $5200-$11000 some of them of similar proportions which I had bought earlier for half price(above is more than 2-3 times the US price and not in my range ).
And now they told me either to take a store credit or threaten to just send my diamonds back..I don't want either of that.It is unwarranted and unreasonable for Diamonds International to hold my money and not actively look for a diamond . All businesses need to make a profit but there is a line where profit becomes greed.When a company charges 60-90% over the industry price for a similar product that becomes ridiculous.
PLEASE don't listen to the cruise shopping guide.This shop is just a terrible ripoff with absolutely non-concerned customer service.I feel absolutely cheated and have no idea what to do about this.
They don't care for customer satisfaction at all so I hope the customer instead goes elsewhere.