Maytag Corporation Complaint - Never Buy a Maytag!
LOS GATOS, CALIFORNIA -- Sad as it is, that Maytag repair guy is lonely but not for the reasons they tell you. My washing machine was recalled but I never heard this, missed the window for claiming the refund from the recall. SO, what does Maytag do? They very politically tell me I'm screwed. But that only after a LONG long time getting to the 'Priority 1' service call line.
Take a short cut, call Maytag Priority 1 customer care directly: 866-403-8969. Note there computers are usually down and it takes 20 minutes on hold to get through but when you do, that's the end of the line.
My washing machine quit, simple enough. Who would expect a $1000 washer to last more than 7 years? To get to where I am, I went through:
1. Maytag's website to find service, which got me to A&E Referral, who scheduled an appointment (took a week). On the day of the appointment, the tech called 15 minutes before the end of the appointment window and cancelled, rescheduled for the following week. So I bagged that and got a local appliance center (Meyer Appliance, San Jose, CA - great folks) to send someone, very next day. He determined a whole host of issues wrong, basically that it was too expensive to fix. The drive motor was the main issue, still under warranty though.
2. Called Maytag. Total 2 hours on hold and transferred etc.
3. Finally got to this priority 1 service line (see above) and, in short, was told they'd do nothing. I spent more money in lost work time trying to get this resolved than the washer was worth (if working, that is!) So I offered them three choices: 1. Give me a depreciated refund or some kind of retribution. 2. Refer me to someone 'up the ladder' who could, or 3. tell me I'm screwed. He chose #3. SO:
BOTTOM LINE: IF YOU BOUGHT A MAYTAG, POOR SUCKER (LIKE ME...)
IF YOU ARE CONSIDERING A MAYTAG, BUY ANYTHING BUT. They don't care about you, and will use a lot of nice political words telling you that they've documented your complaint but in the end you're screwed.
And if its a washing machine, buy a Bosch, they're much more energy efficient anyway, and have several good rebates due to low water and energy use.
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