Bally Total Fitness Complaint - Poor Customer Service
LOS ANGELES, CALIFORNIA -- I can't believe the pages and pages of COMPLAINTS against Bally Fitness. Here's another one for the bunch...
I joined the club about 4 years ago because all my friends including my boyfriend and his friends were joining Bally's. At the time, Bally’s was the "cool" gym because they had decent machines, fun classes (salsa and hip-hop aerobics just came out), and not to mention good looking staff and members - I absolutely loved it for the first few months. As I explored more Ballys gyms around my home and work, I began to lose interest (I trekked a commute of 80 miles within 4 hours back and forth, therefore it was also important to me that I joined a gym with facilities convenient to my route). In and within close proximity to the major cities (such as downtown LA), the clubs were filthy, staff were rude and stuckup. Classes were always full and it seemed like the scheduling was not in favor of the members, but more for the convenience of the club.
The worst thing that I’ve encountered with Bally’s is their telephone customer service. First off, you'd be on hold for 1-2 HOURS before a live CSR came on the line. And when she finally came on the line, you'd think you were talking to some jr. high school student unwillingly answering phones during detention. I wanted to cancel my membership and I fully understood that I signed a contract that binded me for 3 years. I offered to exchange the membership to my brother and pay extra and I offered to pay a fee to cancel my membership all together. I attempted to cancel my membership in writing and over the phone a few times, and each time I was rejected rudely in a very condescending tone. I lived less than 30 minutes from the main CSR office and I knew people who knew people that worked there, so I know the type of people who were answering phones - very similar to what I mentioned earlier... young people barely out of high school or barely entering junior college, who could use a few more years to mature and learn how to be professional with PAYING customers.
So I let my membership ride out for the 3 years and I convinced myself it was "credit repairing". I placed a call this morning to cancel my membership and this time, I got a CSR in less than a minute. I am glad to see that they have resolved this much. She asked me if there was anything she can do for me and I asked her for a written statement that I cancelled my membership on this day, either email, letter in the mail or fax. She then continued to inform me in that typical Bally’s-condescending way that there was absolutely no way that it can happen. It’s the simplest thing, why was it such a big deal to her and why was it put in a such a way that I was the idiot for asking.
All in all, I'm done with the crap and I will tell everyone I know this story and not to ever give their money to this company. There are better gyms out there! Thanks for reading this far. You’re the best.