First Premier Bank Informative - First Premier Bank holding on to what doesnt belong to them
SIOUX FALLS, SOUTH DAKOTA -- I have been a Secured Credit Card user with First Premier Bank for several years. I called in earlier this year to ask if I could transition into an unsecured card. At the time I was given a series of hopes to jump thru in order to do the transition. Because of the level of complication to do so I decided to close my account which at the time had been paid off except for $2 in automatic service fees from First Premier Bank. When I called I told the bank representative that I did not want to go thru the lengthy process that had been described to me and that I would like to close my account and have the deposit and its interest sent to me as soon as possible. The last few account statements dated 03/26/07 has the last transaction of a payment (my security deposit of $336.34) posted on 01/26. I called on 04/03/07 and was told that no request had been made to return my deposit. I was told that I would need to make a verbal request (30 days before processing would proceed) or fax in a writing (7 days before processing would precede) request to receive MY money. I tried to explain to the service representative (during which I was talked over on several occasions) the fact that I had requested to receive my deposit with interest at the time of the first request. The service representative repeated during our conversation several times that it did not matter what was discussed during the initial call that if a mistake was mad by someone else at First Premier Bank that we could not look back we can only look forward this statement being an oxymoron nothing to with customer service. As of today it has been 65 days since my deposit was applied to the card balance. This is well past the 30 days request for my deposit First Premier Bank and are still holding on to my deposit. I am requesting my money As soon as Possible.