Days Inn Complaint - Hotel Mis-management
TOWNSENT, GEORGIA -- I don't know how to reach the corporate office of Days Inn, but read a review that they are unresponsive anyway. We stopped for a room at the Days Inn, Townsend, GA on I-95 at Exit 58, the corridor between Savannah and Jacksonville. First of all, the door to the entrance was locked. There was a window like at a bank that you could talk through. There was a permanent "No Vacancy" sign posted on the window. However, the manager did come to the window when I rang the night bell (it was only 5 P.M.) There were only 2 cars parked there so I figured there were plenty of rooms available. When I asked for a room, I was quoted $65. I asked what the AAA rate was and the manager said $65. He became irate when I asked how they could be the same and said the non AAA rate would be "more". I then asked if I could check out the room because I wanted to be sure it didn't smell musty, a problem we have in the marshy areas of coastal GA. He became furious and yelled at me in his heavily accented voice so I couldn't understand what he was saying. I said I had a breathing problem and just wanted to check the room out. He grabbed a machine of some sort and screamed at me that he had asthma and it didn't make a difference. I said I didn't understand why I couldn't check the room out and he became irrational in his ranting, slammed the little window shut and said he would not rent a room to me. I rang the bell again and he appeared screaming that he would call the police. At that point, I was going to myself, but it seemed a waste of emergency time to report this crazed behavior.
In my search for a way to write the corporate office, I decided to see what the real rates were at this Days Inn. I requested a room for April 4 and got this message: "There are currently no rooms available at this property for the dates and other criteria you selected." So I tried, April 28. Same response. May 1, May 3, June 5, and June 30 all got the same response. Is this hotel really operational? Is it a front of some sort? Does the corporate office know this hotel refuses guests and that they post "No vacancy" signs on the front office and on the website for up to 2 months in advance? (No vacancy -- when there clearly were only a couple of people in the motel...who could have been relatives living there). Who knows?! It is up to one's imagination to figure how a supposedly reputable hotel chain could allow this kind of mis-management or rather, NON-management to exist using their good name. It's not a good name for me any longer.
Dr. Sally Pamplin