Uno Chicago Grill Bay City, MI Complaint - Terrrible service and food
BAY CITY, MICHIGAN -- Myself and 2 friends went to the Uno Chicago Bar & Grill for lunch. We were seated in a corner booth which had a COLD breeze blowing on us. We had to keep our coats on the whole time we were there. Only about 5 tables full at the time. We complained and the waitstaff said she would have them turn on the heat or turn off the cold air. Temp outside was about 46 degrees F. Two of us ordered steaks medium well (a little pink inside). Both steaks were mostly black on the outside and dried out on the inside. Just very slight pink in the center portion of steak. I asked for butter for my potato. The waitstaff acknowledged this request and said okay. She didn't come back until we were done eating and she said: "we don't have any butter here". I couldn't believe it. Not to mention the price for a burnt steak and dry potatoes was over $11.00. It was AWFUL, the price, customer service and quality of food.