Footlocker Complaint - Footlocker Associates are Lazy!
WOODBRIDGE, VIRGINIA -- My boyfriend bought me a pair of shoes from footlocker but bought the wrong size. I took the shoes back to footlocker to exchange them for a different size but instead of looking in the backroom for the shoes, they told me they had sold out of my shoe. I told them I was fine with exchanging it for a different pair but they said they dont do that there. I know they were lying because I worked at a footlocker and I they do exchange shoes for a different pair. The associate them proceeds to tell me that the footlocker across the hall does returns and exchanges. I explained this to the manager of the store across the hall and she was furious that the other store turned away a customer. She explained to me that they do it all. In the end she exchanged my shoes and even convinced me to buy socks and insoles. She was very nice and helpful. Since then, I have never returned to the bad footlocker but buy all my shoes from the one across the hall. I dont understand why there are two footlockers in the mall but lucky for me there are.