On Star Informative - On Star tried to force me to keep service
WEXFORD, PENNSYLVANIA -- I just bought a new 2007 Impala. I was told the On Star phone service was free for 3 months. I explained I see no need to pay On Star for cell phone service since i all ready own a cell phone and see no need for people to have to call a second number. The dealer felt since it was there just don't use it.
Two weeks later the word "phone" appears on my radio, then an advertisement comes across my speakers. Just out of no were.
I hit the On Star button and spoke with a customer service rep and asked the On Star be turned off. I was told On Star was free for a year and they could not turn it off. I was stunned at that response. I asked for a supervisor named Gladys and explained free or not I did not want On Star at all. Gladys told me I had to keep it like it or not until 2008.
I called GM and was told the same thing. After I replied I would demand the dealer take back the car, GM told me to call the dealer and request they remove On Star.
Today I had my appointment to remove On Star. But before the dealer service department could remove On Star, I was told I had to call On Star and have then cancel the serice. I call On Star again. Again i am told tough, it can't be turned off because it comes free. I explained I was at the dealer and if it was not off in one minute I would request the dealer take the car back. With in thirty seconds the On Star was canceled and the service tech from the dealer told me it was now off and he removed it.
On Star is trying to FORCE you to use it's service even when you don't want it. If GM really thought about the customer, they would have added blue tooth, not try and force the customer to pay even more for another phone number that they don't want or need.
Then to FORCE me to keep On Star for tracking purposes is totally beyond a privacy issue, it's more like stocking the customer.
I see no need to pay GM / On Star $200.00 a year.
I see no reason why GM /On Star tried to force an unwanted product on me other than to keep track of my driving. What other reason could there be?
I did not want On Star. It was that simple.
I will never buy any GM car or truck again, i will not be forced to use a product I do not want.