Insight Communitions Complaint - Repaying A Bill That Was Paid
DRY RIDGE, KENTUCKY -- I was sent a bill to pay and I went to see why it was so high when I got to the main office I found out that they wanted me to repay the reconnection fee and the first month for my services but I had already paid those in order to get the services turned back on they also had me down for two accounts they sent me a check for the amount that I had paid to get the services back on and I honestly thought that I had over paid and now they want me to pay them back for their mistake. I feel that this is very wrong it was them that made the mistake of sending me back the money but they don't see that way and they said that I have to pay. I have heard that they have done this to a few customers and no one else has said anything about this. so please help me with this and explain to them that they can't do this to anyone one else.
Thank you for your time