Comcast Corporation Complaint - Comcast lost my e-mail address
SAN MATEO, CA -- Did you know that Comcast e-mail is free? Yep! It sure is, but don’t assume it won’t cost you plenty if they drop the ball.
After about 8 or 10 calls to Comcast Customer Service over 7 days to fix a problem with my e-mail they managed to lose my e-mail address to a location in their systems from which there is no possibility of retrieval. Hard to believe but that’s what they told me.
Yes, they dropped the ball they agreed. Yes, they’re very sorry for the inconvenience but after all, “it a free service when you purchase their internet service”. (I pay about $56 for Comcast internet service). I guess their free e-mail is worth what you pay for it, from their perspective.
If you rely on a stable e-mail platform, watch out, Comcast’s loss of my 4 year old e-mail address has broken my connection to irretrievable contacts. Add that loss to the huge amount of time needed to access all of my financial accounts, airline accounts, frequent flyer accounts, established travel reservation contacts, business contacts and others to change my e-mail address. I hope I remember them all.
Be aware. Comcast has taken the precaution to have you sign away your right to get compensation for their failure to support their e-mail service.
It never occurred to me that the loss of my e-mail address could cause to havoc.