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AAA Complaint - Horrible Claims Experience - Claims
Complaint
SACRAMENTO -- I recently finalized a claim with AAA starting back on dec 26, 2006. Now this was a third party claim i was involved in an accident with one of there insured who was 100% fault for the accident. From the first call i made, nobody ever returned one of my calls. I had to just get lucky and catch one of them answering there phone. From the start i was told to not expect them to accept any sort of liability and they took 2 weeks to try any way possible to find me at any sort of fault. I had to file complaints with the department of insurance. I was then assigned to the total loss department and had no luck. they wanted to pay me 2000 for my car which blue booked at 8400. be aware of there sneaky ways they go about things. I learned allot about the way they evaluate cars. CCC. which has major lawsuits pending because of the unfair way they deal with claims. always ending in the lowest possible payout for the insured. I will make it short but I've had the worst time dealing with AAA. I took my claim to small claims court and boy did they make an ass out of themselves in front of the judge. I got 3500 from AAA and the judge said that any money they have payed out has no relevance nor is it useful for the matter at hand. I won my court case and was awarded 5000 more. My advice if you have to deal with AAA. get as many checks from them as possible, dont sign anything, do allot of investigating of your own and know your rights. they are thieves, thieves, thieves!!!!
Comments:
Posted by tnchuck100 on 2007-04-05:
It's good to hear someone was successful in getting what is due.
Posted by superbowl on 2007-04-05:
Think AAA is bad? Get mixed up with Mercury some time. You can be sitting still and get hit by one of their insured, they will fight accepting liability until a judge orders them to pay up.
Posted by Sail27 on 2007-04-05:
*Anytime* an insurance company has tried to give me grief - be it auto, boat, or home - I firmly stand ground and let them know up front that I will not allow any 'games' to go on, and if they fall out of line just once it's an immediate call to the Insurance Commissioner and the local news station. Insurance companies bank on numbers - that a certain percentage of folks will be passive and just accept what they are told.
It kinda stuns them when on a call you tell them:
"Well, according to coverage D, page 12, paragraph 3 section 2, the policy states (blah blah blah). Furthermore, according to Washington State Code RCW XXX.YYY.ZZZ your responsibility under this condition is yadda yadda yadda..."
Right then & there the message is given that you are not one to be messed with. It's amazing the results you get. Just remember - fight for what is yours and NEVER settle for less than what you deserve.
It kinda stuns them when on a call you tell them:
"Well, according to coverage D, page 12, paragraph 3 section 2, the policy states (blah blah blah). Furthermore, according to Washington State Code RCW XXX.YYY.ZZZ your responsibility under this condition is yadda yadda yadda..."
Right then & there the message is given that you are not one to be messed with. It's amazing the results you get. Just remember - fight for what is yours and NEVER settle for less than what you deserve.
Posted by GSRDEREK on 2007-04-05:
yes sail27 is so correct. they have nothing to say when you present legal facts to them. if you let them handle the case you will get the outcome they want to give you.
Posted by Kid-7 on 2007-04-05:
Ok I'm glad to hear that I'm not the only one who feels screwed for having AAA car insurance. I had a claim against a second party carrying Viking Insurance. (By the way, never buck heads with Viking Insurance.) I had an accident and it was the other persons fault. Through the ut-most slickest the way I was handled, I was wrongfully deamed as "At Fault". Anyway, The guy in his car hit my car. He came at me on a right angle taking out my front end on my right side. I get hit and I'm not at fault and I still stand by that. Getting back to being Screwed by AAA. They "WROTE" my car off the road as a complete wreck! It would cost too much to fix the damages. For years I carry insurance and I find it was truely not worth it With AAA. I had to fight Viking and threaten going to the news on TV. I got an offer from them to buy my car for 800.00 to settle the problem. Like Hell I'm not gonna let that happen. My car would have been repaired and sold for alot more in thier hands. So any way NO THANKS to AAA writing me off. I ended up going to a wrecking yard buying the parts for repair to my car. I also sent back east to another wrecking yard for parts that they had and charged 600% for old parts. Then I had to pay for red tape paper work and inspections to get my car back on the road. Even had to reinstate my car through the DMV. All this happened a long time ago but now I'm learning to be wiser thanks to information comming from other's help. By the way if anyone out there comes accross this story and recognizes themselve as the person involved in hitting me..."THANKS FOR NOTHING Anal Rententive!"
Posted by zilchy on 2007-05-19:
Yeah, my car (with over $10000 in modifications under the hood) was appraised by AAA (after I sent them all my receipts) at $2458. I'm thinkin' no. So I can relate to your experience with them. Oh, and the representative that I spoke with insisted that I not get a lawyer, and then became very hostile after I DID get a lawyer. In addition to their tendency to interrupt me while speaking to them. I guess all the representatives are trained to be asshats. *shrug* Now that I've read the summary of your issues, I can conclude that I shouldn't expect resolution until about 3 years from now...
Posted by Ritesh on 2008-05-02:
Hi Guys!!
I am in double trouble with AAA.
First: Let me make the long story short. I rear-ended someone. yes!! my fault but the mechanic at the body shop found that it was because of the brake master cylinder. I repaired my brakes in January have receipts too. Now AAA is saying its your fault and my argument is that yes it is my fault but since this is a mechanical failure, so I shouln;t be getting any insurance points...Again AAA its your fault and you will receive a points..Not sure what to do.
Second: My car is totalled. Its a 2000 camry with 122K miles. I would say it was maintained, not sure what they are going to offer me.
Please advice how to proceed with this one.
I am in double trouble with AAA.
First: Let me make the long story short. I rear-ended someone. yes!! my fault but the mechanic at the body shop found that it was because of the brake master cylinder. I repaired my brakes in January have receipts too. Now AAA is saying its your fault and my argument is that yes it is my fault but since this is a mechanical failure, so I shouln;t be getting any insurance points...Again AAA its your fault and you will receive a points..Not sure what to do.
Second: My car is totalled. Its a 2000 camry with 122K miles. I would say it was maintained, not sure what they are going to offer me.
Please advice how to proceed with this one.
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