US Airways Complaint - No lugguage and Rude service
LITTLE ROCK, ARKANSAS -- I was not surprised to read about the couple who posted their dissatisfaction with US Airways. I am at my wits end with this company. I took a trip on March 17, 2007 and it is now April 5th, and I have yet to see my luggage. I too experienced the obnoxious, disrespectful, and total lack of concern for where my belongings were. Not only had this airline lost my luggage, they had the wrong name on my ticket, which was caught by security, at which I had to go back to the agent and have changed (It was still wrong, security just did not catch it the second time). The agent said, “oh my, I don't know how that happened, your luggage was on its way to Virginia". Great, since my destination was Boston. My luggage never made it to Boston. I along with about twenty other people debarking, were told to fill out a lost luggage claim form, which we did. However, since they spelled my name wrong on the ticket, and I wrote my correct name on the form, they decided it must be my fault. Go figure. I have spent hours, and gone through more US Airway personal than I could possibly have thought possible. They don't care, and that is the bottom line. I have decided to start a Web-Site just for the purpose of informing others about the incompetence of this Airline. It would be different if one employee had tried to resolve this, but that is yet to be seen. I had to get a notarized document listing every thing in my luggage, and it was faxed over a week ago, and I have not heard anything yet. I too had gifts. So if anyone out there got a large green sea bag, with a lock on it, and the name George written on it, please tell the airline you found it. Oh by the way, they did send someone to the house while I was in Boston, with a small black bag, with my baggage claim number, and the misspelled name as it appeared on my ticket. How in god's name can you do that! The only way this Airline is going to get the message, they can't treat people this way, is for us to get the message out, and quit flying with their company.
Oh, by the way, when I was returning home, my connecting flight was through Charlotte, the Represeitive told me to go to luggage claim and go through the luggage and see if maybe somehow my luggage was never transferred from Charlotte, to Boston the week before. I almost fainted; there was so many "lost luggage". It took me almost an hour and a half to go through that. And I almost missed my flight home. I am not hopeful I will ever get my luggage, as they misspelled my name, and my claim tickets don't have my actual name on them. I know, I will never fly with this airline again. It's worth the extra money to use another airline, and even if they lost my luggage, they can't be as incompetent as US Airways.