Keffer VolksWagon Complaint - Service Rip off
HUNTERSVILLE, NORTH CAROLINA -- I dropped my daughters 2000 VW Jetta off because it was running rough and the check engine light was flashing. The service department called and said it needed new plugs and wires. $450.00. They asked if I wanted to have the timing belt changed. The gal said it was about $70.00 and that with the milage of 86,000 it should be changed. I said OK. Later they called and said that the coil pac was bad and needed to be replaced. $150.00. I asked if the mechanic had checked it with the computer before changing the plugs and wires because that should have told him that the coil pac was bad before hand. She didn't know. Then she said that the plugs and wires had not been changed yet. I said well, change the coil pac and then check it before changing the plugs and wires. OH, she immediatly realized that she was mistaken and the plugs and wires had already been changed. OK, I said. What else could I say. Now after three days to get a coil pack in the final bill was over 1300.00. The clerk said that she told me $700.00 for the timing belt. 700 does not sound like 70 unless she had a speach impediment. My son-in-law and daughter paid the bill. The moral is that the VW dealer lost a customer. They will get a bad review from all of us to anyone who asks and the VW is being traded for a small ford SUV. VW and their expensive service suck big green donkey dinks.