By the Planet, Inc Informative - Customer Service - hair conditioner

Review by river on 2007-04-07
By the Planet, Inc...I ordered 4 bottles of hair conditioner from this company on 11/22/06. I received an e-mail shortly thereafter from Kathleen stating that my Amazon credit card was not able to be billed & to call her. Then I received a call from the Amazon fraud dept with unauthorized charges on my credit card. They subsequently cancelled the card. In the meantime my statement arrived & By the Planet charge in the amount of $46.75 was there plain as day!!! Amazon said I needed to pay them this charge as this was one I initiated even though I had never received the product. So I paid them. I then called By the Planet, Inc naively thinking they would refund my $46.75. The nightmare begins! The 2 ladies I talked to at different times assured me the money was in the process of being sent back to me. Then my calls always seemed to end up on a recording & I never received a response from my e-mails. SO...I LOST my $46.75 totally. I will NEVER do business with this company again. I honestly think they have a nice little scam going...I also think their web-site is not secure...I'm positive my credit card information was able to be retrieved by the hackers thru their web-site. SO BEWARE, folks...By the Planet, Inc. is not a good company to do business with....

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