Lumber Liquidators Complaint - Purchasing products
LUTZ, FLORIDA -- I recently went into Lumber Liquidators to look for flooring. I wouldn't recommend using the company if you are not a professional installer. They will sell you anything and everything and when you find you don't need it they will charge a 20 percent restocking fee!! I didn't bring the flooring back. I bought the moisture barrier which I didn't need and for three 5 gallons of the product they sold me for 169.99 each they restocked it and charged me 101.99!!!! The president of the company said he is standing behind his policy and wouldn't waive the fee. For bringing back unopened, unneeded product which the salesman said I would need in case of flooding. If it floods the floor would be ruined regardless of using the product. I called three different floor installers and they told me the guys saw a "sucker" walk in. In an email I was told my flooring wouldn't be warranted because I didn't use the product but since it was a sale from a bankrupt company it wasn't covered anyway!
So just a lesson BUYER BEWARE!!
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