Old Navy Complaint - "Easy" Exchange
SAN DIEGO, CALIFORNIA -- Email sent to Old Navy customer service:
I placed an order online, and I received it via UPS on March 30th.
Three of the items did not fit. I called Old Navy and placed an exchange over the phone. The representative said the new items would
be charged to my card, and that I could return the items that did not fit to the store. I returned the three items to Old Navy on March 31st.
As of today, April 7th, I am still waiting for my refund in the mail.
Also, today I called to check the status of the items being mailed in exchange, and two separate representatives informed me that they had no
record of an exchange. They "apologized for the inconvenience" but had no other suggestions on how to remedy the situation. My question is,
is there a way to find out who I called to place the exchange with? I had the girl read the order back to me several times. If I would've known I needed a confirmation number, I would've insisted I get one. However, it seems to me she should have known to give me one. Usually Old Navy is really great to their customers. I just feel like this is pretty ridiculous.
I have placed several orders on OldNavy.com, and so far have been very pleased with the results. After this, I will be a lot more hesitant to
use the website.
reply from Old Navy:
Thank you for your e-mail regarding your credit from your instore return. In order to best assist you with this issue, we ask that you
please call Old Navy Customer Relations at 1-800-OLD-NAVY, option 4, option 1, and then option 2. Our Customer Relations Specialists are
available Monday through Friday, 9 a.m. to 9 p.m., Saturday, 11 a.m. to 9 p.m., and Sunday, 12 p.m. to 6 p.m. ET.
We look forward to speaking with you soon. Thank you again for writing.
Customer Service Consultant