Evercom Complaint - My only means of staying sane, and I can't afford it
My boyfriend is currently in a juvenille detention center in Kennewick, WA. I myself live in Philadelphia, PA. Not only are we torn 2,700 miles apart for 90 days, but now I can not even talk to him on the phone for the 15 minutes he gets a day.
The detention center that he is currently at uses Evercom and neither Brandon or I have a choice in using that company or not. He and I had both been told that for 15 minutes of talk time it would cost about $1.75 total. So, we continued to talk every chance that we could get.
Out of curiousity I decided to follow the initial menu and press 7 to see what Evercom had to say about rates and charges. To my surprise, it was indeed more than I had thought. Almost ten times more than I had thought. The charges were not going to be a meer $1.75 for 15 minutes, but instead $4.80 for the first one minute, and $0.89 for each additional minute. That comes out to $17.30 for 15 minutes of conversation time. If I continue to talk to my boyfriend everyday for the 90 days he is detained, it will end up costing me an outrageous $1,557.00 total. And that is an amount that neither Brandon or I can afford.
To try to resolve this problem I called my phone company, T-Mobile. The woman that I spoke to at customer service was very kind and filled me in on how these types of things generally work. She informed me that I would not have any additional charges on my monthly phone bill, but instead I would be receiving a bill from Evercom. This, I was never aware of. I am aggrivated with this more than the incredibly high prices themselves. I have been trying to get ahold of someone in customer service at evercom, but every time I call I seem to get the same message, which is "there are no representitives available to speak to you", or something along the lines of that. And then I get disconnected with no other options at all. I would like to first of all know how Evercom plans on billing me when I'm not sure that they have ANY of my information other than my phone number. And if they do have it, where are they getting it from? If they are getting my information from T-Mobile I am going to be pretty upset. I'm not exactly sure what is legal information to give out but when I called earlier they couldn't even give me my account balance without the last 4 digits of the account holders social security number. So, I'd imagine that getting information such as a name, address, etc. would be fairly difficult. At least I hope it would be.
I think that it is unfair the way that Evercom bills and their rates are sky high and absolutely obscene. I think that if they are going to be billing to me directly, they should have been calling me first or sent me a notice so that I could set up an account.
Also, from what I have read on here it seems like I have a lot more issues with this telecommunication company coming at me soon. Things such as late bills. I'd like to turn this into a legal matter but I'm not sure how or what exactly is legal for these collect call phone companies to be doing.
If anyone has any advice please, please let me know.