Dell Computer Corporation Complaint - Poor/Distrustful/Many hours/No Resolution
CHICAGO, ILLINOIS -- 2 yrs ago purchased a Dell All-In-One 962 printer with wireless adaptor. Throughout the 2 yrs our DSL provider upgraded our wireless router several times. And each time our wireless adapter & printer had to be reconfigured & it worked fine.
This past January our DSL provider once again upgraded the router after which the printer would not load into the computer (the wireless adaptor did).
Between Jan, 07 & Apr, 07, we have spent over 20 hrs with Dell trying to resolve this problem. Each phone call was exceedingly long with the same result: it is the fault of the DSL provider. (the wireless adaptor loaded up ok.)
Apr 6, 07, finally got someone to recognize that the fault was in the printer. We were told in that the 962 was no longer manufactured, we would receive a 966 (the newest version). Guess what - a refurbished 962 was sent. We called back and there is no record of the name the person gave us or any record of his conversation. He had even said he would send us an email with the same info. - None has arrived yet. No one wants to take Ownership, or else they aren't allowed to take ownership of problems. We are now waiting for a callback from corporate. It will be interesting to see "where the buck stops" next.