Peaceful Pastures Complaint - Peaceful Pastures is greedy and dishonest

Review by saltimbucca on 2007-04-10
HICKMAN, TENNESSEE -- Peaceful Pastures is greedy, dishonest, and unreliable. Here's my experience:

I ordered about $115 worth of raw dairy products from them. My order never arrived, because it was apparently damaged by FedEx and then discarded. It took Peaceful Pastures several days before they even bothered to let me know about this. They ended up filing a claim, and FedEx eventually sent them back a check for $106 to cover the damage ($9 of the order wasn't covered). Anyway, instead of passing the $106 directly on to me, Peaceful Pastures simply told me (they did not ask me) that they would use this refund as a credit on my NEXT order. I was shocked. What made them think that I would even want to order from them again?

Because they were trying to hold on to the money they owed me, I filed a dispute with my credit card company, American Express. Once Peaceful Pastures got wind of the dispute, they asked me to cancel it. They told me that they had asked me if it was OK to give me a credit on my next order instead of sending me a refund, which was a LIE. I responded to them and included a copy of their previous e-mail in which they had TOLD me (they did not ASK me) that a credit would be placed on my next order. I also told them that I would cancel the dispute if they simply refunded me the entire price I had paid. Not only did they not apologize or try to make things right--they never even responded! So, I continued with my dispute.

To make a long story short, I won the dispute. American Express told me that Peaceful Pastures didn't even bother to respond to them (exactly the same way they treated me!). So, I got all my money back!

It's particularly ironic that the owners of Peaceful Pastures like to display how religious they are. For instance, on the calendar on their Web site, they list their weekly Bible studies, and they also have a Bible verse on their invoices. Well, don't be fooled--they certainly don't practice what they preach with their customers. As a matter of fact, a friend of mine also had a bad experience with Peaceful Pastures. She said they were extremely rude when she asked them to correct a mistake they had made (overcharging her credit card), and she refuses to ever order from them again.

Please stay clear of this company. All they seem to care about is money, and they treat their customers like dirt.

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