TranSouth Finance Complaint - Customer Treatment - Auto Loan
BEFORD, TEXAS -- TranSouth is an alternative lender with high interest rates for less than perfect credit. When I started using them,it was through a local branch and their customer service was much better. Now, it is in Bedford, TX and I was two days late on sending my payment, I was getting harrassing phone calls,threats by reps, and really negative comments like, "If you paid your car, we would not have to call you". True, but two days late does not warrant them to treat me this way. When I first got this loan, I had a ten day grace period, now TranSouth states, they no longer offer grace periods and they will call when they want even Sunday early evening. When you want to escalate the call to a Supervisor, they will not allow you to nor will they provide you with their full name (or they will lie) so that you can write a letter. This is my last car loan with them, I have had three with their local branch, never thirty days late, besides, they are making more than enough on me with high rates and fees.