Fridgidare Informative - Frigidare stainless counter depth lemon
CORTLAND, OHIO -- To start with, I purchased this refrigerator from Lowes and they sent me a refrigerator with a hugh scratch on the front door. The store's delivery manager told the driver of the contracted delivery company to deliver it anyway and knock off 500 dollars. The scratch was so bad that 500 dollars wouldn't sway me from sending it back. Since this was last year model and no longer available, they didn't want to give me the sale price for this years identical replacement model, but with persistence, I ended up getting the same price on the replacement model. I was also in the middle of moving, I had rented a trailer for the day and was tired and irritated that I had to go into the store for 2 hours to resolve this. Now for the good part, 2 weeks after purchase the ice maker quits, I try all the trouble shooting steps as suggested in the manual. I called the Frigidaire 1-800 support line and guess what; I got some Indian support tech that I could hardly understand. I labored through his broken English to the point he said he would send a replacement ice maker. Never got it by the way, but I was able to fix the problem using a hand held hairdryer. It turns out all I had was a frozen water line. Two weeks later, I opened the refrigerator door and there is water all over the front door and the floor, I said to myself I am not calling tech support again, I'm calling the store. Upon calling the store, it seemed to me they had dealt with this situation before and gave me a number to a local contractor who would make a service call to fix a leaking water filter. He told me that the Front-mounted PureSource 2 filter system is a new design and is flawed. He also said this is a known issue, and can't guarantee his fix will last because of the flaw in the design. The other option is to fall back to the old design, by bypassing the front filter and installing the old rear mounted filter which is what I ended up doing. To give Frigidaire credit, I haven't had any problems with the conventional oven and dishwasher, but that doesn't make me feel warm inside due to their lousy off-shored support.